FAQs

If you’re like us, you’ll have questions. Fortunately, we have the answers. And if there’s anything we missed, always email or call us!

Membership

How does the membership service work?

Sign up and tell us a little about your kid(s) — their style, likes, dislikes. Based on their preferences, we then select 8 to 12 items for your child and send them to you to try on at home at no charge. You keep what you like, send back the rest (on us of course), and pay only for the items you keep.

How do you choose clothing for my child?

Picking out clothes that both kids and parents approve of is rocket science. Thankfully, we know a lot about that! Our selection is made using equal parts art and science. Our design and merchandising team has over 100 combined years of design expertise. (i.e. our stellar merchandising team + a data-driven algorithm).

What is the membership fee?

There is no membership fee. You can reschedule your delivery at any time. You only pay for the items you keep.

What comes in my box?

A personalized selection of 8 to 12 outfit-ready items for your child.

Will I get to see the items before they arrive in my box?

No. We’re here to simplify your life by shopping for you. This is where your feedback is essential — the more you tell us, the better we get at selecting pieces you’ll love. Consider it a magical gift every season!

Do I have to keep everything my box?

Absolutely not. You only pay for items you keep, and there’s no “styling’ or any other fee.

Do I have to receive a box four times a year? What if I only want it once or twice a year?

You’re in charge — you can opt out or skip a box anytime. For now, email us at help@rocketsofawesome.com but soon you’ll be able to update your preferences in your account settings.

When will my box be delivered?

It will typically take 1-2 business days for your box to be prepared at our facilities in Connecticut. Once shipped, it will take around 2-4 additional business days in transit via FedEx Smartpost. Please keep holidays in mind when considering shipping speeds, as they do not count as business days.

How do I change the delivery date?

Just email (help@rocketsofawesome.com) or call us (1-877-ROCKETS).

How often will I receive a box?

We will ship your seasonal box 4 times a year. We will also test additional boxes based on your feedback. To start, you can rely on 4 times a year at the beginning of each season. You’ll never have to shop again!

Can I keep everything in my box?

Of course you can! And we hope you do. The more feedback you give us, the better we will get at nailing your selection.

What is the return policy?

Once you’ve received your box, we recommend letting us know within 5 days what you’ll be keeping by processing a return at RocketsofAwesome.com. To do this, log into your Rockets of Awesome account and follow the steps to process a return. Once complete, pack up your box (Or use the return bag included), attach the return label that came with your order, and send it on back. Please note: If we have not received your return back within 10 business days, you will be charged for all items. If you’re worried about meeting the deadline, just reach out so we can step in and help you out!

How do I update my child’s sizes?

For now, email us: help@rocketsofawesome.com or call us: 1-877-ROCKETS. Soon, you’ll be able to update your information in your profile.

I love it, but it doesn’t fit. Can I swap sizes?

Absolutely. Simply return the one that doesn’t fit, then head to The Shop and order it in another size.

I love it... but would love it more in another color. Can I swap colors?

Of course. Simply return the one you received, then head to The Shop and order it in the color(s) you like.

Can I request specific items?

We’re here to simplify your life and do the work for you. That said, if you fall in love with an item you see on the playground, call or email us, and we’ll do our best to send it to you.

Payment

Why is there a $1 charge to my card?

The $1 charge is an authorization to confirm your credit card is valid. The charge will show up as "processing" and is refunded immediately. We only capture payment after the return period is over.

If there is no membership fee, why do you need my credit card number?

We capture your credit card number upon creating your account. This ensures we are able to easily charge you for the items you choose to keep. You will only be charged for the items you keep.

When will my credit card be charged for the box?

Your card will be charged immediately for the items you select to keep through the online return that can be processed in your Rockets of Awesome account. This method is recommended in order to give you immediate access to your Shop. Otherwise, your card will be charged for any item not received back after 10 business days following the receipt of your box.

Will I be charged if I don't keep anything in my box?

Absolutely not. But please share feedback on why you're not keeping any items, so we can make sure you love everything in the next box.

Will I be charged if I only keep a few items in my box?

You'll only be charged for the items you keep. Whether that's 1 item, 3 items, or the whole box. It's totally up to you!

Product

How do I know what size my child is?

Our sizing is straightforward and always reliable!

A few tips:
Our sizing skews to the slimmer side (think, in between Gap and Crewcuts).
We know blended sizing can be confusing – ours is the average of the 2 sizes.
If you are in between sizes, we recommend sizing up.

What is the Pinky Promise?

Our clothes can stand up to serious play, meaning:
- Colors won't fade after a few washes.
- Clothes won't rip or tear easily.
- Fabrics will be super soft and comfortable.

Where is the clothing made?

We work with factories in Asia and The Dominican Republic.

How do I return the clothing I do not want?

Pack up the items you’d like to return in the box, or feel free to use the bag provided with your order if you’d like to keep the box (It’s a pretty sweet box! Place the enclosed return label on the bag or box, and send it on its way (free of charge of course) via USPS.

The Shop

What is "The Shop"?

The Shop is a curated selection of merchandise just for you. You can buy new styles as well as more colors and sizes of favorites in your shop. Once you receive a box and complete your return or notify us you are keeping everything, your shop will be unlocked. We will regularly stock new items we think you'll love.

Do you get free try ons in The Shop?

We don't offer free try-ons for items in The Shop. Purchases are charged to your credit card upon order, and shipping is free for purchases over $50. Returns are always free.

Why am I being charged for shipping when I place an order in The Shop?

While your box will always be delivered with shipping free of charge, orders placed through The Shop that are under $50 will incur a $5 shipping fee for standard shipping. The reason being, The Shop allows you to buy individual items rather than full seasons. In order to get the best value on our product, a small fee was instituted for orders less than $50. With The Shop, you also have the option to expedite your shipments: 2-3 day shipping is $15, next day is $25.

Are returns free?

Yes, returns are free and easy! The return label to send your order back will be included with your shipment. Just stick it on, and send it back!

Company

Why do you need my child's birthday?

Having this information allows us to further personalize your box in terms of sizing and age-appropriate designs. We ensure the highest level of privacy and will not share this information with anyone at any time.

Do you offer expedited shipping?

Purchases made in The Shop can be sent expedited (2-3 day for $15 or next day for $25). Seasonal boxes can not be expedited.

Can I purchase Rockets of Awesome clothing at retail locations?

Not at this time. In order to deliver the highest level of personalization, it's important to us that we have a direct relationship with our customers. Selling direct to the customer also enables us to provide you with high quality clothing at an exceptional value.

Where do you ship?

We currently ship to the continental United States. (Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands are in the works.)

How do you ship?

Box orders as well as the default shipping speed for Shop orders will be FedEx Ground.

What is the price point for Rockets of Awesome clothing?

Our goal is to provide you with high-quality, well-designed clothing at an exceptional value. Prices range from $12-$36, but at times you may find 1-2 special pieces in your box that cost slightly more than the range referenced.

What questions are in the style profile?

Color preferences, style preferences, items your kid won't wear... stuff like that so we can deliver pieces your child will love.

Do you ship to a PO Box?

Yes! If you could drop a line to help@rocketsofawesome.com once you've placed your Box request that will be shipping to a PO Box, we will make arrangements to ensure it is delivered!

Do you ship to FPOs, DPOs, or APOs?

At this time we are not able to ship to overseas Military Shipping addresses. Please check back, as we're currently looking for ways to make this available!

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